| 1. |
How
many photos can I upload?
You
can upload thousands of photos
and create multiple photo
albums.
|
| 2. |
How
do I create and manage
a new photo album?
To
create a new custom photo
album, go to your photo setup
page in your control panel
and click the 'Manage'
button. You then enter a
name and description for
your album and clcik the
'Save Album' button. You
can then scroll down to the
album you want to add photos
too and click the blue 'Edit
Photos' button. On that page
you can add photos and comments
or reorganize and delete
photos.
|
| 3. |
Can
I get a shorter period
than 12 months?
Yes,
we offer a monthly option,
cancel anytime.
|
| 4. |
I
am still seeing an old
photo after uploading
a new one.
If you are seeing an old photo in the thumbnail image after uploading a new photo, then the problem may be a cache issue. The cache is your web browser’s memory and may remember your old photos even after you’ve uploaded a new one.
To fix, go to your actual website and view the page with the new photo you uploaded. It should appear when you view this page. If not, click to refresh once or twice for your browser to load the new image. If the new image appears your upload was successful.
The old thumbnail in your control panel will update once your browser’s cache has been deleted and the browser is restarted. It will eventually update, but if you want to reset the cache manually, you can follow the following steps for Internet Explorer.
- Click TOOLS on the top tool bar.
- Select INTERNET OPTIONS.
- Click DELETE FILES and then the OK button.
- Click the OK button at the bottom of the window to apply the change and close.
- Restart your browser and log back into your control panel.
|
| 5. |
How
do I resize my photo
to be smaller and upload
faster?
Uploading
a file which
is not optimized
can make your
upload take a
very long time
or make your
browser time
out and stop.
You can use any
image editor
to optimize your
photo's, like
Photoshop or
others. You can
also download a
free application
called 'IrfanView'
to optimize your
photos.
Instructions
for using IrfanView
- Download and
install IrfanView
- FILE > OPEN your
image to optimize
- IMAGE > RESIZE/RESAMPLE
- Set the new size so that
the largest number
(either height or width)
is 375 pixels.
It will automatically update
the smaller number in order
to keep proportions.
-
Set the DPI to 72
-
Click OK
Then, save it and you’re done:
- FILE > SAVE
AS
-
Select JPG
- JPEG Files for
the file type from the 'Save
as type' menu at the bottom
-
Type a new filename to save
your file as
-
You can set the quality at
the highest on
the options dialog box
-
Click SAVE
Now
just upload that new file
to your website! |
| 6. |
How
do I make my music smaller?
There
is a 1mb limit for the file
you can upload for the background
music. This is to allow your
website to load at a normal
speed, files larger than
this will stall a Net connection
while trying to load your
other data like pages, images
and text. A visitor on dial-up
could have to wait up to
20 minutes for your 1mb file
to load, making your website
unusable.
There
are 2 options to make music
files smaller:
-
Use iTunes to
import a file off CD at a
low bitrate:
a.
Select PREFERENCES from Edit menu
b.
Select the IMPORTING tab at the top
c.
Import using MP3
Encoder
d.
SETTING should be CUSTOM
e.
Select a low Stereo Bit Rate
like 56kbps or
lower
f.
Click OK then OK again
g.
Import file off CD.
h.
If it is too large, you will
have to repeat steps and
use lower bit rate.
or
Use audio editing software
to fade out a song early
to shrink file size. |
| 7. |
My
background music doesn't
play
Internet Explorer is the only browser to support background music like this. If you are using Safari, Firefox or another, they may not be compatible.
Also, be sure to check your system volume, speaker volume if separate, any settings that may turn off webpage music ,or third party software. Firewalls and security software have been known to stop music files from loading on websites. |
| 8. |
When
will my website expire?
You
can check your expiration date
at any time on your 'Account
Info' page in your control
panel.
|
| 9. |
How
do I cancel my subscription?
You can cancel your subscription at any time in your personal control panel. Once you login, click the “Cancel Subscription” link on the left under “Quick Links”. Cancellations cannot be processed via e-mail, they have to be submitted through your control panel.
|
Frequently
Asked Questions 
